Privacy Policies | BOTTEGA CAKES

1. Introduction

Welcome to Bottega Cake Studioz (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal data when you visit our site or place orders online.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, delivery address, etc.
Payment Information: Via securely processed, third-party payments (we don’t store credit/debit card details ourselves).
Device & Usage Data: IP address, browser type, device details, tracking preferences.
Order & Preference Info: Order history, customization choices, cakes or services preferences.

3. Purpose of Data Collection

We use your data to:

Process and fulfill your orders (orders, delivery, communication)
Provide support and respond to inquiries
Improve user experience, services, and product offerings
Send promotional offers if you have opted in.

4. Legal Basis & Consent

Under India’s IT Act, 2000 and SPDI Rules, 2011, we collect personal data only with your consent and for specified purposes. Sensitive data (like payment info) is handled securely and processed only as needed.
You may withdraw consent at any time by contacting us, but note this may affect service delivery.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies for:

Functionality: e.g., remembering your selections or cart contents
Analytics: to understand site usage and improve experience
Preferences: storing your settings (with your consent)
We do not place cookies or track you without your explicit opt-in — in compliance with India’s DPDPA (2023). You can manage or disable cookies via your browser, but this may affect some website features.

6. Disclosure of Information

Your data may be shared with:

Payment gateways for transaction processing
Delivery partners for order fulfillment
IT service providers (e.g., hosting, analytics) under confidentiality terms
We do not sell or lease your personal data. We may also disclose information if required by law or legal process.

7. Data Security & Retention

We implement industry-standard security measures such as encryption, access control, and routine audits to protect your data.
Your personal data is retained only as long as necessary to:

Provide services or fulfill legal obligations
Address disputes or comply with regulations
Specific retention periods will be described on individual collection notices or account settings pages.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates to that data
Withdraw consent or opt out of marketing communications
Request deletion of personal data (subject to legal or operational limits)
Lodge a grievance with our Grievance Officer (details below)

9. Grievance Officer

In compliance with Indian law, we have appointed a Grievance Officer to address privacy-related concerns. You can reach out at:

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Name: [Officer’s Name] Email: [Officer’s Email] Phone: [Officer’s Phone] Address: [Office Address, Pune]

We will acknowledge your grievance within a few days and aim to resolve the issue within 30 days.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal updates or operational changes. We’ll notify you of significant amendments via our website or email.

11. Contact Us

For privacy-related questions, data access, or to exercise your rights, please contact:

Email: bottegacakestudioz@gmail.com
Phone: 9930768588
Address: Bottega Cake Studioz, office number 302, 3rd floor, Zen Square, Kharadi, Pune, Maharashtra, India